Terms & Conditions
Last updated: 10 November 2026
These terms apply when you use this website or take our repair or training services. By using the site or placing a job or enrolling, you agree to them. They do not reduce any rights you have under the Consumer Protection Act, 2019 or any other law.
1. About us
Vishwakarma EV Zone
Location: Najafgarh, New Delhi
Phone / WhatsApp: +91 92121 31845
Email: vishwakarmaevzone@gmail.com
2. Our services
- EV repair: electric scooter and bike repair, lithium-ion battery repair and rebuilding, BMS, controller and charger repair, EV diagnostics and troubleshooting, and wiring and electrical fault repair.
- Training: BS6 engine technology, EV scooter and bike technology, battery repair and diagnostics, BMS, controller and motor training, and hands-on practical workshop training.
- Services are not bought on the website itself. You contact us by WhatsApp, phone, e-mail or in person.
3. Repairs
- We inspect your vehicle or part and tell you the fault found and the estimated charge. Work starts only after you agree. If we find extra faults, we ask you before doing extra work.
- Before you pay, we tell you the total charge with a breakdown – labour, parts and taxes (if applicable).
- Where we give a warranty on a repair or part, we tell you its period and terms before the work. Warranty does not cover damage from accidents, water, physical damage, misuse, use of non-recommended chargers or parts, or repair by someone else afterwards.
- Faulty lithium-ion batteries are hazardous. If a battery or vehicle is found unsafe, we may refuse or stop the work and tell you why.
- Please collect your vehicle promptly once we tell you it is ready, and remove personal belongings before you hand it over.
4. Training
- Course content, batch dates, timings, duration and fees are confirmed to you on WhatsApp or phone before you pay.
- Training is practical and workshop-based. You must follow the instructors’ safety instructions and use the safety gear provided or advised. We may ask a student to leave a session if they put themselves or others at risk.
- We teach skills; we do not promise any job, income, business result or placement. Results depend on your own effort and practice.
- Course material, notes and videos are for your own learning and must not be copied, shared or sold.
5. Payment – protect yourself
- Pay only to the payment details we send from +91 92121 31845 or vishwakarmaevzone@gmail.com, or at the workshop. If anyone else asks you to pay in our name, do not pay – tell us.
- We will never ask for your OTP, UPI PIN, card PIN, CVV or passwords.
6. Cancellation and refunds
See our Refund & Cancellation Policy.
7. Safety, videos and advice
Our videos, posts and advice are general guidance only. EV batteries and high-voltage systems can cause serious injury, fire or death. Please read our Safety & Disclaimer page. We are not responsible for damage or injury caused by trying repairs you have seen on our videos or social media pages.
8. Brands and trademarks
Brand and model names are used only to describe vehicles we work on. Vishwakarma EV Zone is not affiliated with, authorised by or sponsored by any vehicle manufacturer. All trademarks belong to their owners.
9. Our content
The Vishwakarma EV Zone name, logo, videos and original text belong to Vishwakarma EV Zone. Do not copy or reuse them without our written permission.
10. Using this website
Do not try to hack, overload, scrape or misuse this website, or use it for anything unlawful.
11. Liability and disclaimers
- Age: you must be 18 or older to send us your details or take a service. If you are younger, a parent or guardian must contact us.
- Information: descriptions on this website are for guidance and may change without notice. A charge is confirmed only when we confirm it to you.
- Manufacturer warranty: repair, rebuilding or modification of a vehicle or battery outside the manufacturer’s network may affect the manufacturer’s warranty. Please check this before you give us the vehicle.
- Third-party links: YouTube, Instagram, Facebook, WhatsApp, Google Maps and other sites we link to belong to other companies. We do not control them and are not responsible for their content or privacy practices.
- Website availability: we try to keep this website available and accurate, but we provide it “as is” and do not promise it will be error-free or always online.
- Limit: as far as the law allows, our total liability for any job or course is limited to the amount you paid for it, and we are not liable for indirect or consequential loss (such as loss of profit or loss of use of a vehicle). Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.
12. Complaints and disputes
Contact our Grievance Officer at vishwakarmaevzone@gmail.com or +91 92121 31845. We acknowledge complaints within 48 hours and resolve them within one month. You can also contact the National Consumer Helpline (1915) or approach the Consumer Commission under the Consumer Protection Act, 2019. These terms are governed by the laws of India, and courts in New Delhi have jurisdiction, without taking away any right you have under consumer law.
13. Changes
We may update these terms. The version on this page on the date you take a service applies to it.