Privacy Policy
Last updated: 10 November 2026
This policy explains what personal data Vishwakarma EV Zone collects, why, and the rights you have. We follow the Digital Personal Data Protection Act, 2023 (DPDP Act) and the rules made under it. Under that law, Vishwakarma EV Zone is the “Data Fiduciary” and you are the “Data Principal”.
1. Who we are
Vishwakarma EV Zone
Location: Najafgarh, New Delhi
Phone / WhatsApp: +91 92121 31845
Email: vishwakarmaevzone@gmail.com
2. The short version
- This website has no login, no third-party analytics, no advertising and no tracking pixels. The website itself has no database.
- When you use the contact form at the bottom of the page, your details are placed into a WhatsApp message on your own device. Nothing reaches us until you press send in WhatsApp.
- When you fill in the welcome pop-up or the Apply for Training form and press Submit (after ticking both boxes), your details are sent to us by e-mail and WhatsApp so we can contact you. You can close the pop-up and use the website without filling it in.
- We use your details only to answer you and to provide the repair or training you ask about. We never sell or rent them.
3. What we collect and why
| When | Data | Purpose |
|---|---|---|
| Welcome pop-up (sent when you press Submit) | Name, mobile number (with country code), city (optional), topic, your chosen language | To contact you about repair, training, fees and batch dates |
| Apply for Training form (Training Videos page) | Name, mobile number (with country code), city and e-mail (optional), the course you want, your experience level, an optional message | To reply to your application and tell you about batch dates, fees and timings. If you press “Send on WhatsApp instead”, the details go into a WhatsApp message on your device and nothing reaches us until you press send. |
| Contact form (sent by you through WhatsApp) | Name, mobile number, topic, message (optional) | To reply to your enquiry |
| WhatsApp chat, phone call or email | Whatever you choose to share – for a repair: name, mobile number, vehicle details and fault; for training: name, mobile number and details needed for admission and fee receipts | To give estimates, carry out repairs, enrol you in training, handle payments and complaints, and keep the records that tax law requires |
| Visiting the website | Technical data that our hosting provider’s servers log automatically: IP address, browser type, page requested, date and time | To keep the website running and secure (for example, to block attacks) |
| Choosing a language, or using the pop-up | Your language choice, and a note that you closed or submitted the pop-up, stored only in your own browser (see the Cookie Policy) | To show the site in your language and to avoid showing the pop-up again |
We do not ask for, and you should not send us, sensitive information such as Aadhaar or PAN numbers, card numbers, OTPs, PINs or passwords. We will never ask for an OTP, PIN or password.
4. Our legal basis
We process your data with your consent (DPDP Act, section 6) – for example, when you tick the consent box and send us your details – or for a legitimate use allowed by section 7, such as carrying out a repair or training you asked for, or meeting a legal obligation (for example, keeping invoices for tax purposes).
5. Who we share data with
We share only what is needed for the purpose, with:
- WhatsApp (operated by Meta), which carries your messages;
- Google (Gmail, Google Sheets and Google Apps Script), which receives the pop-up and training-application details and keeps them in our private mailbox and spreadsheet;
- YouTube (Google), when you open our Training Videos page or play a video there (see the Cookie Policy);
- Twilio, our messaging service provider, which delivers the pop-up details to our WhatsApp number;
- banks and payment apps that process your payments;
- our website hosting provider, which stores the technical logs described above;
- government authorities, police or courts, only when the law requires it.
These services may store data on servers outside India. Such transfers are allowed under the DPDP Act unless the Government restricts transfers to a particular country.
6. How long we keep data
We keep enquiry details only as long as needed to answer you. Repair and training records are kept as long as needed to provide the service, give support and handle any complaint. Records that the law requires us to keep (such as invoices under tax law) are kept for the period the law sets. After that we delete the data.
7. Your rights
Under the DPDP Act you can:
- ask for a summary of the personal data we hold about you and who we have shared it with;
- ask us to correct, complete, update or erase your data;
- withdraw your consent at any time – it is as easy as giving it: send “STOP” or “Delete my data” on WhatsApp to +91 92121 31845, or email us. Withdrawing does not affect anything done before, and we may still keep records the law requires;
- nominate another person to exercise these rights if you die or become unable to;
- complain to us (see Grievances below).
To use any right, contact us from the same mobile number or email address you used with us, so we can confirm it is you. We reply within 30 days.
8. Children
This website and our services are meant for adults. Before you send your details through the pop-up you must tick a box confirming that you are 18 years of age or older; we do not accept the form without it, and we do not knowingly collect personal data of anyone under 18. If you are under 18, please ask a parent or guardian to contact us for you. If we learn that we hold a child’s data without verifiable parental consent, we will delete it.
9. Security
The website is served over HTTPS and has no database of its own. Pop-up details travel over HTTPS to Google and Twilio and are kept only in our e-mail inbox, WhatsApp chats and a private Google Sheet that only the owner can open. The website uses strict security settings that block third-party scripts, and the form is protected against automated spam. We take reasonable security measures to protect the records we keep. If a personal data breach ever affects you, we will inform you and the Data Protection Board of India as the law requires.
10. Grievances
Grievance Officer: Vishwakarma EV Zone – vishwakarmaevzone@gmail.com, +91 92121 31845.
We acknowledge complaints within 48 hours and resolve them within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India under the DPDP Act.
11. Language
This policy is in English. If you would like it explained in Hindi or another Indian language, message us and we will help.
12. Changes
If we change this policy, we will update the date at the top of this page. If a change affects how we use data you have already given us, we will tell you before it applies.